Warranty & Return

Warranty for your Purchase
Products purchased are sourced from the domestic Japanese market.  While your products are shipped brand new, its warranty is valid within Japan only.  For products with full warranty within your market, please contact and purchase from your local distributor for distributed products.

Product warranty is only available for items that are defective upon arrival.  
To have your electronics serviced using manufacturer's warranty you will need to send the product, along with its warranty card, back to us. Shipping TO AudioCubes will be covered by customer and we will cover the shipping charge back to you. Please note that warranty only applies to electronic products that may malfunction. Toys and other non-electronic products are not applicable. Warranty will not be honored without fees for user-induced defects. Please note that warranty servicing will be done by the manufacturer and it is up to the manufacturer's sole discretion if any fees are applied.  Any warranty request will need to first be authorized by Audio Cubes before shipment can be made back to us.  

Headphone & Earphone Defects
Please note that warranty for headphones and earphones will be honored only towards manufacturer related defects upon arrival. IE. defective drivers. Please note that a disconnect, breakage, and/or short of the cord is not considered a manufacturer defect. Please take care of the headphone cord by not bending or pulling it.

Return policy
All orders placed on AudioCubes.com will be sourced in Japan and once shipped the order cannot be canceled or returned, even if the item is brand new.  We will only accept a return if the item is defective upon arrival or there has been a mistake associated with your shipment.